What causes a blue screen in Teams when opening files?

There can be several reasons why you encounter a blue screen on Microsoft Teams when opening files:

Corrupt cache – If the corrupt cache files of the Teams app can cause random errors like the partial blue screen in Teams. Slow internet connection – An unstable or poor internet connection can result in a blue screen when opening files. Buggy update – The current Microsoft Teams version can be buggy and cause a blue screen to appear every time you try opening files. Hardware Acceleration is enabled – When enabled, hardware accelerated GPU scheduling can trigger the Teams blue screen error upon opening files. Outdated display drivers – Obsolete display drivers are a potential cause for several display-related problems, including the Teams blue screen problem.

Now that we know the reasons for the blue screen when opening files in Microsoft Teams, let’s find out how to get rid of the inconvenience.

How can I fix the blue screen in Teams when opening files?

Before moving on to the complex solutions, we recommend trying these basic workarounds:

Restart your computer to get rid of the temporary technical glitches. Ensure that you are signed into Microsoft Teams using the correct email account. Check the Teams app for new updates and install them on your PC. Connect to a different network, such as a mobile hotspot, and then access files in the Teams app. Check and install the available Windows updates to resolve the underlying bugs.

If you still encounter the blue screen upon opening files in Teams, perform the actions mentioned below.

1. Restart Microsoft Teams

Restarting the app can help resolve the temporary bug causing the blue screen when you try opening files in Teams.

2. Clear the Microsoft Teams cache

Now restart the Teams once again, and hopefully, you will no longer witness the Teams blue screen while opening files. Like other apps, Microsoft Teams accumulates the cache data to deliver better performance. Over time, the cache folder grows in size and may get corrupt and cause random issues like the one at hand. SPONSORED

3. Restore the default theme

The default theme will now be applied as soon as you make the selection. As reported by several of our readers, the partial blue screen appears on files only when the dark or high-contrast theme is applied in the Teams app. So restoring the theme settings to default can do away with the Teams blue screen that appears upon opening files in the app.

4. Disable the hardware acceleration

When the GPU hardware acceleration is enabled, CPU and RAM usage by Teams increases tremendously. Consequently, your PC delays responding to the requests when you double-click to access the file and displays a partial blue screen.

5. Update the display driver

Your computer will search for the latest update for your graphics card and automatically download and install them without your intervention. Hence, Installing the latest available driver can easily fix the Teams blue screen that appears when you open any files within the app. These workarounds can help fix the partial blue screen in Teams that appears when you try opening the different files. Also, we recommend that you go through this guide if you are unable to download files from Microsoft Teams. Let us know if these solutions helped you get rid of the blue screen. Also, if you have any other questions or suggestions, you can leave them in the comments section.

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